Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at MCI.

Location: Remote Work-at-Home

Employment Type: Full-Time

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet our clients' needs. We are seeking a Licensed Life and Health Insurance Specialist responsible for educating and guiding customers in selecting suitable insurance policies.

Applicants must complete a full application on our company careers page, including screening questions and a pre-employment test.

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns with policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Preferred previous call center experience.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, and multitasking ability.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber Optic.
• No wireless connections allowed for work systems.
• Own headset (specific models to be recommended).

• Authorized to work in the job location country.
• Willing to undergo background/security checks and drug screening.

We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Our commitment is to recognize your contributions and support your growth within a diverse and inclusive workplace.

This role involves a sedentary office environment, requiring sitting/standing for long periods, operating office equipment, and occasional movement within the office. Reasonable accommodations are available for qualified individuals with disabilities.

We value diversity and are committed to an equal-opportunity workplace, free from discrimination and harassment.

MCI helps clients with customer experience and digital transformation solutions, including BPO, IT services, and staffing. Recognized as Iowa's fastest-growing company in 2019, MCI operates globally with over 10,000 employees and numerous subsidiaries.

Note:

This description provides a general overview and is not exhaustive of all duties and qualifications. Employment is at-will, and the employer reserves the right to revise this description at any time.