Property Claims Director, UK Remote · United Kingdom

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need leaders who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.

As an Agriculture/Property Claims Director at Reserv, you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness, utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high‑quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims, ideally with experience managing multi‑line portfolios across agriculture and property.

• Highly motivated and growth‑oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• Tech‑oriented. You are excited by the prospect of building a tech‑driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency – at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Anti‑status quo. You don’t just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is

• Lead and manage a team/teams of claims professionals handling agriculture and property claims across diverse accounts
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to both agriculture and property claims
• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to the agriculture and property sectors
• Ensure alignment of team performance with client and customer expectations for the claims process
• Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution
• Ensure the accuracy and adequacy of claim reserving practices across all managed claims
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards
• Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development within the team
• Take ownership of performance management; attract, hire, retain, and train high‑performing claims professionals with expertise in agriculture and property claims
• Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high‑complexity claims issues
• Build and maintain strong relationships…