Account Manager Associate - Commercial Lines; Fully Remote Option

Account Manager Associate – Commercial Lines (Fully Remote Option)

Insurance Office of America is looking for an Account Manager Associate to support our commercial lines book. The role offers a fully remote option or a hybrid schedule, requiring a single day per week in one of our NY offices.

Hybrid Preferred: 1 day a week in Binghamton, Rochester, or Syracuse, NY offices.
Fully remote for candidates residing in EST or CST zones.

About the Role: Provide administrative and customer service support to the account team, producers, and assigned accounts. Work with minimal direction from an AM, AE, or Producer while ensuring production and quality standards are met. Handle moderately complex customer service problems and manage lower‑complexity accounts.

• Maintain technical competence and industry expertise.
• Assist in directing day‑to‑day activities of team support and account assistants.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals, including client research, underwriting information, loss‑run analysis, proposal preparation, and binding coverage.
• Process tasks accurately and on time.
• Review contracts to ensure proper coverages.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, anticipating needs and responding quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for continuous improvement.
• Champion IOA values demonstrating integrity and leadership.

• 1–3 years actively managing a commercial lines book, 3–5 years of customer service experience within insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing (professional designation preferred).
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture with work/life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

• 30‑minute phone screen.
• Online assessments.
• Interview(s).

Salary Range: $55,000 – $70,000 per year, depending on experience and skills.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.