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Commercial Lines Claims Specialist - Commercial General Liability; hybrid

Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Utica Mutual Insurance Company
Full Time, Remote/Work from Home position
Listed on 2025-12-13
Job specializations:
  • Insurance
    Risk Manager/Analyst, Insurance Analyst, Insurance Claims, Underwriter
Salary/Wage Range or Industry Benchmark: 75000 - 109500 USD Yearly USD 75000.00 109500.00 YEAR
Job Description & How to Apply Below
Position: Commercial Lines Claims Specialist - Commercial General Liability (hybrid)

Commercial Lines Claims Specialist - Commercial General Liability (hybrid)

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, Charlotte, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.

What you will do

You’ll be responsible for investigating, evaluating, negotiating, and resolving primarily New York commercial general liability claims with moderate complexity. With skills in detail orientation and analysis, you will interpret coverage and prepare coverage letters as well as handle risk transfer. Consultation with supervisors on more complex coverage will occur as needed and this role will provide exposure to litigated claims. This position requires strong claims handling acumen with an understanding of state laws and requirements.

Key

responsibilities
  • Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
  • Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
  • Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
  • Manage non‑litigated and some litigated claims.
  • Operate on an independent basis with little supervision and settle claims within assigned authority.
  • Effectively manage expenses.
  • Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
  • Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
  • Able to work independently and serve as a mentor to lesser experienced team members.
What you need
  • Four year degree or equivalent experience.
  • 5+ years of claim handling experience with commercial general liability experience preferred.
  • Experience in handling litigated files preferred.
  • Knowledge of NY venues strongly preferred.
Licensing

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary range: $75,000-$109,500

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

  • Medical and Prescription Drug Benefit
  • Life Insurance and Disability Benefits
  • 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA)
  • Flexible Spending Accounts
  • Tuition Assistance, Training, and Professional Designations
  • Company‑Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal,  Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Membership with Back‑up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Employee Referral Award Program
  • Wellness programs
Additional information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

#LI-HL1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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