Claims Concierge Service Executive - Northeast

Claims Concierge Service Executive - Northeast

Zurich is looking to hire a Claims Concierge Service Executive in our Claims Relationship Management team. This position is responsible for relationship management of mid‑size, moderately complex accounts with somewhat lower service intensity based within the Region. Works with business units and functional groups to execute strategies that promote claims value‑added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention.

Acts as an account representative by handling customer service issues for respective accounts and coordinating with the appropriate internal and external resources for resolution.

Our Claims Concierge Service Executives are responsible for:

• Partnering with underwriting to participate in new business prospects with brokers and customers by communicating and selling the claims value proposition to mid‑size, moderately complex non‑complex accounts with regional scope.
• Researching and responding to the claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and Claim Service Proposal responses that differentiate Zurich Claims Services.
• Ensuring customer satisfaction by identifying and resolving customer service issues, proactively communicating information; responding to inquiries and following customer protocols.
• Increasing customer satisfaction and retention by building lasting relationships with our customers' and brokers’ claim contacts.
• Business Travel, as required, will be estimated at no more than 5%.
• Extended Hours during Peak Periods, as required.
• Regular Predictable Attendance.
• Protecting Zurich’s reputation by keeping claims information confidential.
• Maintaining professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
• Contributing to the team effort by participating in projects as needed.

Additional Responsibilities:

• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, by being a focal point of contact, to ensure that there is no misalignment between policy and practice.

Basic Qualifications:

• Bachelor’s Degree and 4 or more years of experience in the Claims or Operations area OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims or Operations area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Operations area AND
• Strong customer service acumen
• Strong Microsoft Office skills
• Knowledge of Business Intelligence or other data systems

Preferred Qualifications:

• Insurance industry experience
• Experience interacting with multiple management levels
• Strong verbal and written communication skills
• Strong analytical skills

Compensation:
The proposed salary range for this position is $85,500.00 to $, with short‑term incentive bonus eligibility set at 10%.

Location(s): AM – Rocky Hill, AM – New York, AM – Boston. Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.