Compliance and Quality Assurance Auditor

Compliance and Quality Assurance Auditor page is loaded## Compliance and Quality Assurance Auditor remote type:
Remote locations:
800 Oak Ridge Tpke Ste A1000 - OAK RIDGE, TNtime type:
Full time posted on:
Posted Todayjob requisition :
JR110779##
** Essential Duties and Responsibilities include the following. Other duties may be assigned:*
* • Audits litigated and non-litigated claims, including Bodily Injury, Auto Physical Damage (APD) and Cargo claims.
• Works with leadership on establishing metrics and reporting on results
• Expected audit of 2 claims a month per claim handler
• Experienced with auditing and technical front-line claims handling/management
• Collaborate with internal and external stakeholders to drive successful claim outcomes.
• Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability.
• Ability to back-stop claims leadership in a temporary capacity.
• Training lead for new hires.
• Assist with carrier renewals and audits.
• Manage closed file processes around deductible recovery and salvage
• Other duties may be assigned.
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* Qualifications:

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* • High school Diploma or equivalent is required;
College degree preferred
• 10+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role.
• Experience with APD and Cargo claims is a huge plus, a mix of both carrier and TPA experience is acceptable
• Exposure to litigated claims, and current industry standards around multi state good faith claims practices is essential.
• Must hold an active adjuster license, multi-jurisdictional a plus.
• Strong understanding of commercial auto/trucking insurance and claims litigation principles.
• Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims
• A strong attention to detail is necessary as claims adjusters must carefully review documents and policies
• Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of the litigation process is preferred but not required.
• Basic computer skills or the ability to quickly learn new software are required
• A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims
• Ability to establish and maintain good rapport with clients and claimants is needed; including the potential for on-site customer visits
• Ability to calculate figures is required.
• Ability to work with minimal supervision and maintain professionalism in challenging situations while providing top tier service to customers and business partners.
** Physical Demands:
** While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
** Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
**** Why Join Us:
** At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
** Employee Benefits
** We also offer our employees a comprehensive suite of benefits and perks, including:
* **…