Sr Specialty Claim Consultant; Professional Liability

Sr Specialty Claim Consultant (Professional Liability)

Itasca, IL, USA

Posted Monday, December 15, 2025 at 5:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our specialty claims team is currently seeking a Sr. Specialty Claims Consultant to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role.

Position Overview:

Fully responsible for the coverage analysis investigation, evaluation, negotiation, and resolution of miscellaneous professional liability claims (including but not limited to real estate agents, property managers, title agents, insurance agents, and others) with exposures up to $5M. The claims could originate anywhere in the country.

In this role you will:

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possesses a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements mitigate losses and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• May co-adjust cases to facilitate learning and to impact file.
• Recognized as the company consultant in a field providing technical guidance assistance and training to lower level associates.
• May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses.

What you need to apply:

• Typically has 6-10 years professional experience
• Bachelor’s degree or equivalent experience.
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes decisions in an informed confident and timely manner
• Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Demonstrates ability to win concessions without damaging relationships
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes regulations and case law
• Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations requirements or priorities
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision.

Physical demands & work environment:

• Ability to use a personal computer and other standard office equipment
• Ability to sit and/or stand for extended periods
• Required to work on-site as needed
• Ability to travel as necessary
• Ability to work hours in excess of 40 hours per week
• Ability to work in a fast paced changing or stressful environment
• Ability to perform work in a noisy/loud work environment
• Ability to operate a motor vehicle

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace…