STD Case Manager - Remote

Symetra has an exciting opportunity to join our team as a
Short-Term Disability (STD) Case Manager!

In this role, you’ll be responsible for making timely, accurate, and customer-focused decisions on STD, Statutory Disability Insurance (SDI), and Absence Management (AM) claims. You’ll collaborate with internal and external partners to gather and analyze information, ensuring each claim is handled with care, efficiency, and empathy.

• Evaluate and manage new and ongoing STD, SDI, and AM claims with accuracy and timeliness.
• Gather and assess clinical, vocational, employer, and financial information to support claim decisions.
• Apply contract terms and procedural guidelines to determine claim outcomes.
• Maintain detailed and accurate documentation in claim systems.
• Communicate clearly and professionally with claimants, employers, and internal teams.
• Develop and follow claim management plans to achieve optimal outcomes.
• Deliver compassionate, customer-first service that builds trust and confidence.
• Foster a collaborative, respectful, and high-performing team environment.

Here’s what some of our employees have to say about why they work at Symetra:

"I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career." - Alicia L., Claims Examiner

"What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team."

- Lilly H., Claims Team Lead

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Hourly Range: $22.00 - $36.23 plus eligibility for annual bonus program

• High school diploma required.
• 3+ years of STD claims experience preferred.
• Knowledge of STD, SDI, and Absence management products and relevant regulations preferred.
• Understanding of medical terminology, anatomy, and pathology preferred.
• Excellent communication, decision-making, and organizational skills.
• Strong customer service and problem-solving skills.
• Able to manage multiple priorities concurrently with attention to detail.
• Proficiency with the Microsoft Office Suite required.
• Claim Vantage and/or Fineos experience a plus.
• NY Independent Adjuster license or industry certifications (e.g., FMLA Specialist) are a plus.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a…