Graduate Trainee Claims Technician

Pro Insurance currently has some exciting new opportunities for a Graduate Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as and when required.

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:

• NIHL
• HAVs
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority/Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner

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Entry level

Full-time

General Business

Insurance