Physical Damage Appraiser

Overview

Join to apply for the Inside Physical Damage Appraiser role at Auto-Owners Insurance
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A career at Auto-Owners is challenging and rewarding. Our group of caring associates creates financial security by helping individuals and businesses make a new start when a loss occurs.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

• Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims.
• Maintain an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.
• Communicate with claim associates, agents, insureds, repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs; participate as necessary in negotiations, follow-up and problem resolution on claims.
• Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Handle investigations by phone, mail and on-site investigations.
• Willing to travel and be temporarily reassigned for catastrophe duty upon request.

• Bachelor’s degree or equivalent experience
• A minimum of 3 years working as a physical damage appraiser
• Knowledge of CCC software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license

Auto-Owners offers a wide range of career opportunities and a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. In addition to a competitive base salary, we offer matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.