Senior Claims Specialist - Bodily Injury

Overview

A Senior Claims Examiner role focusing on Bodily Injury (BI) claims and consists of providing feedback, training, and educational material to claim associates throughout our operating states from a Home Office setting or other location.

• Review and monitor open bodily injury claim files.
• Aid with coverage, liability and damage determinations.
• Review closed files to provide feedback to claim handlers.
• Review open and closed files to ensure adherence to claim handling guidelines and state’s Fair Claims Practices.
• Oversee and coordinate various projects assigned, requiring communication with regional or branch claim offices.
• Develop and present educational material to claim associates in classroom and remote settings.
• Work effectively with associates and customers at all levels.
• Occasionally travel to various claim branch locations throughout the company as needed.
• Attend meetings, seminars and other training classes as required.
• Assist with other duties as assigned within the regions or elsewhere on request.

• Several years of claims related experience; demonstration of above average problem solving, training and skill building ability.
• Hold skills applicable to Associate, Branch, and Field Claims Representatives.
• Communicate effectively in oral and written form.
• Exhibit strong leadership skills and perform as a role model.
• Maintain a professional image and be independent, innovative, and efficient in the performance of their duties.
• Work effectively with others.

At the Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $60,000 - $85,000.

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industries:
  Insurance