Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Title: Account Manager – Commercial Lines

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Finance and Sales

Industry: Insurance

Job Description: Provide support to new producers during their first 3–6 months with account management and service, and provide temporary assistance to other IOA account teams as needed.

Book Focus: General, Contractor, Professional Liability, Real Estate (required)

Remote Work Policy: Employees may be required to work onsite in a hybrid capacity if located within 50 miles of a branch. A dedicated, distraction‑free workspace is required. Remote work does not cover childcare or other personal responsibilities.

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense reports to ensure timely completion.
• Communicate frequently and transparently with the account team about workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in championing IOA values.

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work‑family balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute phone screen.
• Online assessments.
• Interview(s).

Salary Range: $70,000 – $90,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.