Claims Supervisor

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salary range is for this level and may vary based on actual level of role hired for

* This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.

• This position will be supervising Liability Specialist and/or Liability Adjuster.
• This is an in-office position, preference will be given to those who live close to the Parkersburg Branch Office.

• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists Claim Manager and may act on his/her behalf as necessary.
• Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.

• Where applicable, assists in preparation for trial procedures where applicable. Attends pre-trial functions and trials as necessary.
• Where applicable, directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage action and salvage yards on behalf of the company.

The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be…