Personal Lines Territory Manager

Personal Lines Territory Manager

Join to apply for the Personal Lines Territory Manager role at Penn National Insurance.

Penn National Insurance is seeking a motivated and relationship-driven Personal Lines Territory Manager to strengthen and grow our partnerships with independent insurance agents. This position serves as a key liaison between the company, our agents, and internal underwriting and corporate teams — ensuring mutual success through profitable growth, strategic alignment, and exceptional service delivery.

This position is located in the Waukesha, WI area.

Business Acumen

Sales/Premium Growth

• Develop the agency force to pre-qualify, rate, and bind profitable personal lines business.
• Utilize authority to assist agency partners in helping them write profitable business.
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.

Profitability

• Profiles personal lines book of business to assist in profitability analysis.
• Develops and implements effective agency profitability plans when warranted.

Agency Management

• Provide training to agency plant on programs, products, services, and systems.

Embraces Data Analytics

• Applies data to solve common business problems.
• Compiles, manipulates, and analyzes data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.

Negotiation

Sales/Premium Growth

• Keeps two-way communication between agent and company continuously open and viable.

Results Oriented

Sales/Premium Growth

• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies.
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments.

Profitability

• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.

Time and Priority Management

Sales/Premium Growth

• Participates in personal lines rate reviews as requested.

Agency Management

• Develop annual agency/company marketing plans.

Decision Making

Sales/Premium Growth

• Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance.

Profitability

• Develop and implement agency action plans to achieve profitability.

Agency Management

• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.

Performs other duties as may be assigned by the President-Partners Mutual or Regional Vice President.

• Direct contact with all levels of branch underwriting and supporting claims service office personnel.
• Direct contact with all levels of Home Office Underwriting Operations personnel.
• Direct contact with agents and insureds.

Education

• Four year college degree preferred.
• Continuing education in specialized insurance courses such as IIA, AU, CPCU, and CIC, as well as other educational experiences that enhance product knowledge and technical business relations.
• Maintenance of an active agent’s P&C license in domiciled state preferred.

Experience

• Minimum of three years property/casualty personal lines underwriting and/or marketing experience with a Property and Casualty carrier preferred.
• Agency or broker experience with heavy concentration in underwriting exposure/risk and marketing may substitute for carrier experience.

Technical / Professional Knowledge

• Must have technical underwriting knowledge of the personal lines of…