Physical Damage Appraiser

Auto-Owners Insurance is seeking an experienced and motivated Claims professional to join our team as an Inside Physical Damage Appraiser. The position involves inspecting damaged automobiles, developing information regarding repair costs, negotiating repair cost agreements, evaluating practicality of repair, and determining settlement options. After initial in-person training, this merit-based program may allow the role to work from home up to 3 days per week.

• Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims.
• Maintain an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.
• Communicate with claim associates, agents, insured’s repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims.
• Work toward the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Handle investigations by phone, mail and on-site investigations.
• Willing to travel and be temporarily reassigned for catastrophe duty upon request.

• Bachelor’s degree or equivalent experience
• A minimum of 3 years working as a physical damage appraiser
• Knowledge of CCC software is preferred but not required
• Above-average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license

Auto-Owners offers a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. In addition to a competitive base salary, we offer a matched 401(k), a fully funded pension plan (once vested), and bonus programs. Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Sales and Management
• Industries:
  Insurance