Commercial Lines Account Manager; MD hybrid​/remote

Commercial Lines, Account Manager (MD hybrid/remote)

Apply for the Commercial Lines, Account Manager (MD hybrid/remote) role at NFP, an Aon company
.

This is a full‑time, exempt support position assisting the Account Team in managing the existing Book of Business (BOB) with an emphasis on full retention responsibility. The primary function is to provide quality service to clients and cross‑sell/account‑round within the existing book of business. The Account Manager (AM) will be the day‑to‑day liaison between the insurance company and designated middle‑market accounts.

• Provide the most prompt, accurate, and courteous service that customers have ever received…anywhere.
• Increase revenue by rounding out commercial lines accounts.
• Develop relationships that lead to new business sales.

• Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations.
• Provide consistent, accurate, timely, and pertinent communication to clients.
• Resolve or assist with any service issues or questions.
• Assist clients in making appropriate coverage changes, turning each contact into a marketing opportunity.
• Inform and educate clients about coverage, exclusions, and exposures, and document electronic files accordingly.
• Respond to clients’ needs by producing binders, certificates, policies, auto , evidences of insurance, and other related items accurately and on time.
• Monitor and review client satisfaction.
• Electronically document all communication with clients.
• Review policies.
• Market, negotiate, prepare, and analyze alternative renewal options as appropriate.
• Develop written, graphic, and electronic renewal materials as appropriate.
• Follow established agency procedures for effective utilization of agency management system.
• Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in‑house training.
• Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc.).
• Assist with or complete other tasks as directed by agency management.

• Property and casualty insurance license upon hire is required.
• At least 2 years of experience in commercial or personal lines insurance, with an understanding of underwriting, coverage, and rate analysis.
• In‑depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.
• Strong written and verbal communication skills.
• Ability to prioritize and self‑manage workload.
• Proficiency in Microsoft Word and Excel.
• EPIC experience is preferred, but other agency management system experience will be considered.
• If not experienced with EPIC and seeking a remote role, on‑site training may be required in one of our select East Coast offices.
• When working from home, maintain a private workspace to secure company equipment and correspondence; maintain high‑speed internet, be present and responsive online, and minimize personal interruptions during your work shift.

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $95,000.

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.