Service Operations Assistant

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!

Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

We're hiring for a Service Operations Assistant to support underwriting by performing fundamental activities such as policy issuance, fulfilling requests for Certificates of Insurance and loss runs and executing transactions as requested by the agent of record. This entry level position will have responsibilities for a single line of business.

ESSENTIAL RESPONSIBILITIES AND PRINCIPAL ACCOUNTABILITIES:

• Applications:
  Review all submitted applications, enter into IIS and route to the appropriate underwriter or underwriting team
• ASC Uploaded Documents:
  Review all submitted policy specific documents that are uploaded by agents. Determine the reason for the submitted document and handle the task personally or refer where necessary.
• Bureau criticisms for WC:
  Review bureau criticisms from NCCI or all bureau states responding to the item where they have authority to do so and referring where necessary.
• Cancel/Rewrite requests:
  Typically a rush request type of item involving an underwriting request to cancel a current term and rewrite the policy for the same terms and conditions as the policy being cancelled.
• Certificates of Insurance and Loss Run Requests:
  Respond to requests from agents and insureds.
• Endorse policies as requested by the agent of record
• Prepare Notice of Conditioned Renewal document as requested by underwriting.
• Policy Issuance:
  Review policies to be issued following state specific guidelines for documentation that is needed prior to issuance. Reach out to agent for any missing items and follow-up until the file is complete and the policy is issued. This includes items such as office election to be included or excluded for WC coverage, commercial auto UM/UIM forms, BOP wind/hail exclusion forms, and a host of other similar items.
• Respond to requests to handle multiple cancellations or any other transaction related project from Underwriting or other Service Operations teams.

• High school diploma required; college education preferred but not mandatory
• Full-time work experience in a professional environment
• Demonstrated proficiency in Microsoft Word and Excel

Salary Range:

35,

The successful candidate is expected to work in the home office 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job…