Sr. Claim Representative

Company Details

Rated Best Places to Work 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886
-Strong, Local and Trusted.

As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard& Poor’sFinancial Rating ofA+(Strong).

T his position will be based in one of our offices:

Urbandale, IA Lincoln, NE

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. LI-hybrid

The Company is an equal employment opportunity employer. LI-A

Responsibilities

As a Senior Claims Representative, you'll investigate moderate to highly complex commercial transportation (trucks, trailers and heavy equipment) related casualty claims in a prompt, equitable manner by analyzing coverage, liability/compensability, and damages; evaluating reserves; and negotiating settlement or conclusion of claim. You will also demonstrate a proven ability to handle complex coverage, liability, damage issues and litigated claims. Having specialty, technical knowledge of commercial vehicles, trucks, and equipment to manage a large book of truck, trailer business which includes skids, steers and agriculture equipment is important for this role.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Examine and analyze policies, contracts, and claim forms to determine coverage.
• Investigate loss in a prompt manner by telephone, correspondence, or on-site investigation to determine the extent of the Company’s liability.
• Request necessary reports, such as police reports, fire reports, medical records, and property damage inspections.
• Utilize independent adjusting services to assist in the claim investigation as appropriate.
• Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim.
• Correctly enter claim data and file documentation into claim and related systems for reporting purposes.
• Negotiate settlement or conclusion of claim.
• You’ll consult with Litigation Specialist, Claims Supervisor, or Claims Manager when claim cannot be resolved and moves into litigation.
• Collaborate with Home Office Claims staff on claim files in subrogation, arbitration, and salvage recovery.
• Mentors and coaches Claims Staff.
• Performs other related duties as assigned by management.

Qualifications

What you need to have:

• Bachelor’s Degree preferred, but not required.
• 3+ years related claims experience and/or training; or equivalent combination of education and experience.
• Experience with managing a high volume of auto claims to include pending claims.
• Partnership with salvage yards to dispose of vehicles and other items.
• Experience working with auto shops/repair facilities on preparation of claims through to completion.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment quickly, and professionally respond to customer inquiries.
• Possess strong customer orientation, problem analysis, problem resolution, interpersonal and communication skills.
• The inside representative may be required to travel on an occasional basis.
• Proficient with Microsoft Word, Excel, and Outlook.

What makes you stand out:

• Bachelor’s degree with emphasis in occupational/industrial safety, engineering or insurance.
• CSP, CFPS, CDS, CIH designations.
• Completion of or working toward AINS, ARM, CPCU or similar professional insurance designation.
• Training/presentation experience.

Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Benefits:
Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. Sponsorship Details Sponsorship not Offered for this Role #J-18808-Ljbffr