Senior Claims Representative - Rideshare Commercial Claims Auto Physical Damage Adjuster

Senior Claims Representative - Rideshare Commercial Claims Auto Physical Damage Adjuster Base Pay Range

$45,000.00/yr - $80,000.00/yr

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Are you looking for an opportunity to join a claims team with a fast‑growing company that has consistently outpaced the industry in year‑over‑year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review and process simple and straightforward commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices:
Boston, MA;
Westborough, MA;
Hoffman Estates, IL;
Weatogue, CT;
Indianapolis, IN;
Plano, TX;
Suwanee, GA; or Lake Oswego, OR;
Las Vegas, NV;
Chandler, AZ. (Please note this policy is subject to change.)

• Investigate claims using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, and utilizing evaluation tools to make damage and loss assessments.
• Extensively and timely interact with Insureds, Claimants, Agents, and Internal Customers.
• Determine policy coverage through analysis of investigation data and policy terms. Notify agent and insured of coverage or any issues.
• Establish claim reserve requirements and make adjustments, as necessary, during the processing of the claims.
• Determine and negotiate settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, and Special Investigative Unit (SIU) as appropriate.
• Maintain accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
• Alert Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.
• License may be required in multiple states by state law.

Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose‑driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all…