Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Title: Account Manager – Commercial Lines

Company: Insurance Office of America

Location: Fully Remote

Supporting the Producer Operations Team, you will provide assistance to new producers during their first 3-6 months with account management and service, and offer temporary support to other IOA account teams as needed. Book focus:
General, Contractor, Professional Liability, Real Estate (required).

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, anticipating needs and responding quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership in championing IOA values.

Ideal Candidate

Qualifications:

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer:

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

Application Process:

• 30‑Minute phone screen, online assessments, and interview(s).

Salary Range:

The expected pay range for this position is $70,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.