Auto Claims Representative

Overview

Auto Claims Representative at Auto-Owners Insurance. This role handles entry-level insurance claims under close supervision through the life cycle of a claim including investigation, evaluation, and resolution. The position provides service to agents, insureds, and others to ensure claims resolve accurately and timely. The company emphasizes a merit-based work-from-home program following initial in-person training.

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster license (if required by statute) within the timeline established by the Company or legal requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi-task, and make decisions independently
• Above-average written and verbal communication skills
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to work with a diverse group of individuals
• Ability to accurately handle mathematical problems, including geometry and financial calculations, and to read and understand personal and business finance documents
• Ability to drive a vehicle, possess a valid driver license, and maintain a driving record consistent with underwriting guidelines
• Continual development of product knowledge through approved educational programs

Auto-Owners offers a wide range of career opportunities with a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. This includes a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.