Outside Property Adjuster - Grand Rapids, MI

Outside Property Adjuster - Grand Rapids, MI

Grand Rapids, MI, USA

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims department is currently seeking an Outside Property Adjuster for the Michigan territory of Grand Rapids. This is a remote full-time/exempt role with field investigations.

POSITION OVERVIEW:

Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate;

and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.

IN THIS ROLE, YOU WILL:

• Handle personal property claims requiring outside field investigations and/or inspections
• May use a company claims office location as their base operations, or they may work out of their homes
• Handle business interruption (BI) features in conjunction with BI specialists
• Work within specific limits and authority on assignments of moderate technical complexity
• Possess functional knowledge and skills reflective of fully competent practitioner
• Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
• May handle low complexity commercial claims
• May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments
• Settlement and reserving authority levels are moderate
• Required to have and maintain sufficient home-based internet connection

WHAT YOU NEED

TO APPLY:

• 2+ years of experience adjusting claims
• Preferred experience with Xactimate estimating software
• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
• Must have valid driver’s license
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes decisions in an informed, confident and timely manner
• Maintains constructive working relationships despite differing perspectives
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrates ability to win concessions without damaging relationships
• Demonstrates strong written and verbal communication skills
• Promotes and facilitates free and open communication
• Understanding of applicable statutes, regulations and case law
• Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
• Easily adapt to new or different changing situations, requirements or priorities
• Cultivate an environment of teamwork and collaboration
• Operate with latitude for un-reviewed action or decision
• Computer experience (MS Office, excel, word, etc)
• Ability to use a personal computer and other standard office equipment
• Ability to travel as necessary
• Ability to sit and/or stand for extended periods
• Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
• Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
• Ability to perform field work in adverse weather

This job posting provides cursory examples of some of the job duties…