Insurance Investigator

THE POSITION

Do you have the skills and experience to excel at advanced investigative and public contact work in the handling of insurance complaints? The Pennsylvania Insurance Department, Property Casualty and Life Division wants you to apply for this Insurance Investigator 2 position. Investigating consumer complaints to determine company and producer compliance with existing statutes and regulations, as well as educating consumers and responding to their insurance‑related inquiries, are some of the impactful challenges you will take on with our intrepid team.

Advance your career and make a difference to insurance consumers in Pennsylvania with us!

In this role, you will review and investigate various types of complex consumer complaints in relation to property and casualty lines of insurance. This includes preparing detailed notes and written reports in addition to handling numerous telephone calls and inquiries from the general public and licensees regarding various insurance regulations, statutes, adjudications, and industry trends. Effective verbal and written communication through timely and professional responses is critical for success in this role.

Your responsibilities will rely on your detailed knowledge of insurance principles, practices, and laws and involve handling special assignments and projects as needed. This includes spotting and reporting any trends in suspected violations of insurance law and regulations. Our team may also rely on you to be available to represent the Department at consumer events or Disaster Recovery Centers, to travel on Commonwealth business as necessary, and to testify at formal hearings.

• Full‑time employment
• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60‑minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part‑time, up to three days per week; and two days per week in the office. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Insurance Investigator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College‑level training may be substituted on a year‑for‑year basis for four years of the required experience; or
• An equivalent combination of experience and training.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to the Veterans Resources page.

• 711 (hearing and speech disabilities or other individuals).