Senior Account Manager; Fully Remote

Senior Account Manager (Fully Remote Opportunity)

Insurance Office of America is seeking a Senior Account Manager to manage an assigned book of business, ensuring account retention, supporting new business, and coordinating day‑to‑day administrative and customer service activities. This fully remote role (EST and CST only) is available to candidates who can work within a 50‑mile radius of a branch location for onsite hybrid work if required.

• Maintain technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and client research.
• Conduct negotiations, prepare submissions, and present coverage proposals.
• Monitor accounts receivable and follow up on delinquent balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity/suspense to ensure timely completion.
• Communicate with the account team regarding workload status and issues.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for continuous improvement.
• Demonstrate integrity and leadership, champion IOA values.

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interviews.

$75,000.00 to $ per year, depending on experience, skills, and location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.