Account Manager Associate - Commercial Lines; Fully Remote Option

Account Manager Associate - Commercial Lines (Fully Remote Option)

We’re looking for a proactive and detail-oriented Account Manager Associate to support our Commercial Lines team with administrative and customer service responsibilities. In this role you’ll work closely with Account Managers, Account Executives, and Producers to ensure high-quality service and accurate policy administration.

Hybrid preferred: 1 day each week in the Binghamton, Rochester, or Syracuse, NY office. Fully remote positions are available for candidates residing in the EST or CST time zones. Employees who live within 50 miles of a branch may be required to work onsite occasionally.

• Maintain technical competence and industry expertise.
• Assist in directing day‑to‑day activities and workflow for support staff.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss‑run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Process tasks accurately and within required time frames.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor accounts‑receivable reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership as a champion of IOA values.

• 1‑3 years actively managing a commercial lines book, 3‑5 years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

The expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location.

Entry level

Full-time

Sales and Business Development

Insurance

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.