Commercial Account Manager - Construction & Infrastructure; REMOTE

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Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers who help clients address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.
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Summary
The Account Manager works with Advisors/Client Executives and Account Executives to service client accounts. The role supports day‑to‑day account management, renewals, marketing, and client communications, while learning to manage a book of business under senior team guidance.

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• Prepare pre‑renewal presentations for internal strategy sessions
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• Present pre‑renewal material to clients with Account Executives
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• Collect renewal information from clients and prepare insurance submissions for annual renewal policies
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• Work with senior team members to send RFPs to applicable insurance carriers
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• Negotiate insurance renewals with multiple carriers
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• Review quotes against submissions, current coverage, and alternative options
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• Prepare and present insurance proposals to clients
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• Review policies to ensure accuracy
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• Create and maintain client files in accordance with office procedures; may be responsible for maintaining client policy records in the agency management system
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• Track ongoing account activities and facilitate regular update calls with the client
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• Track and update bordereaux for any blanket policies (e.g., Builders Risk, Wrap‑Up)
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• Review contracts and provide thorough contract reviews to the client, working with owner‐insurance advisors if necessary
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• Work with Account Coordinator or Resource Team to issue certificates and invoices
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• Conduct marketing exercises for bids/tenders outside annual programs
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• Present updates on claims to client
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• Assist with billing questions from clients and insurance carrier personnel with assistance from Accounting when necessary
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• Knowledge, Skills, and/or Abilities:
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• Highly organized with excellent verbal and written communication skills
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• Self‑confident to make sound independent decisions
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• Ability to interact with a variety of people and function well in both team and autonomous environments
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• Ability to handle situations calmly, courteously, and professionally
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• Customer‑focused to establish and maintain effective relationships
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• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
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• Ability to prioritize multiple tasks to meet deadlines
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• Must be able to read, analyze, and reconcile financial reports
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• Strong analytical and problem‑solving skills
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• Sharp attention to detail, decision‑making skills, and problem resolution
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• Flexibility and adaptability to changing priorities, deadlines, and technology
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• Education:
  
  Associate’s degree (or equivalent); BA/BS preferred
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• More than 3 years of client‑service and/or industry and product line experience
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• Ability to obtain licensing if required
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We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
Base salary range: $47,000 – $86,000, adjusted for experience, credentials, education, certifications, skill level, position scope, and geographic location. Additional performance‑based incentives may apply.

NFP is an inclusive Equal Employment Opportunity employer.
Better Together!

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
General Business, Other, and Administrative

Industry: Insurance