Commercial Insurance Senior Account Manager; Hybrid - Upstate NY

Commercial Insurance Senior Account Manager (Hybrid - Upstate NY)

4 days ago – Be among the first 25 applicants.

Base pay range: $57,000 – $90,000 per year.

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are a team of consultative advisors and problem solvers who help companies and individuals manage risk, workforce, wealth, and retirement challenges with custom solutions and a people‑first approach. Learn more at

The Senior Account Manager works closely with Advisors/Client Executives and Account Executives to service client accounts. The role involves day‑to‑day account management, renewal and marketing processes, presentation preparation, and client servicing. Senior Account Managers may manage their own book of business.

• Maintain relationships with carrier and client contacts; lead client meetings as assigned.
• Manage the renewal and marketing processes from start to finish in collaboration with Account Executives and Advisors.
• Communicate directly with clients and carriers.
• Create and maintain client files and policy records in the agency management system.
• Hold an assigned book of business.

• Highly organized with excellent verbal and written communication skills.
• Self‑confident, able to make sound independent decisions.
• Willingness to work overtime as necessary.
• Strong interpersonal skills and ability to work both independently and in a team.
• Calm, courteous, professional in handling situations.
• Customer‑focused, building and maintaining relationships.
• Intermediate experience in Microsoft Office (Word, Excel, Outlook) and agency management systems.
• Strong analytical, problem‑solving, and prioritization skills.
• Attention to detail and decision‑making skills.
• Adaptable to changing priorities, deadlines, and technology.
• When working from home, maintain a private workspace, high‑speed internet, and remain present and responsive online.

• BA/BS preferred.
• More than five years in the industry and product line.

• P&C Insurance License required.

Hybrid work schedule with office locations in Albany, Amherst, Kingston, Rochester, Pittsford, Fishkill (NY) or Danbury (CT).

Competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

NFP is an inclusive Equal Employment Opportunity employer.