Subsidence Claims Handler; remote

Job Title : Experience Subsidence Claims Technician

Location : Remote with occasional in-office meetings

Salary : Up to £28k

You must have subsidence claims handling experience to be considered*

An exciting opportunity awaits to join our award-winning Subsidence Services Division, where you’ll take full ownership of domestic and commercial claims from start to finish.

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

• Previous experience managing subsidence-related insurance claims is essential
• Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Capable of prioritising and managing a busy caseload efficiently
• Comfortable working in a fast‑paced environment and responding to change
• Proactive, empathetic, and focused on delivering a positive customer journey
• Positive, resilient, and open to new technology and process improvement

• Comprehensive role‑specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

• Qualification Support
• Pension Scheme
• Life Assurance
• Partner Life Assurance
• Private Medical Insurance
• Health Cash Plan
• Dental Insurance
• Employee Assistance Programme
• Bike to Work Scheme
• Eye Test Vouchers
• Income Protection
• Gym Discounts
• Travel Insurance
• Critical Illness Insurance
• Additional Leave Purchase
• Electric Car Lease

Interested? Apply today!