Claim Supervisor - REMOTE

Job Description

This position supervises adjusters and directly handles claims within Ryder's self‑insured, self‑administered liability program. Oversight of claim‑handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow‑up, timely resolution, and adherence to service standards.

This position supervises adjusters and directly handles claims within Ryder's self‑insured, self‑administered liability program. Oversees claim‑handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow‑up, timely resolution, and adherence to service standards.

• Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes.
• Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions.
• Supervise assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted.
• Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation.
• Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff.
• Assists Claim Manager with other staff as directed.
• Assists in team leadership role when appropriate or if the Claim Manager is not available.
• Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management.
• Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third‑party claimants. Participates in large claim review calls and updates field operations personnel on claim status.
• Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program.
• Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments.

• Performs other duties as assigned.
• Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel.

Bachelor's degree in business or a related field.

• Seven (7) years or more experience in casualty claims, litigation and handling large complex cases.
• 0 to One (1) year experience supervisor experience preferred.

• Strong commitment to the principles of customer focus.
• Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages.
• Superior negotiation skills and ability to deal effectively with claimants and attorneys.
• Effective interpersonal skills and ability to communicate clearly in verbal and written communications.

• Demonstrated ability to supervise 2‑4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred.
• Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred.
• Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada &…