Attorney-Represented Bodily Injury Claims Adjuster - PST​/MST; Remote

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

National General Insurance is currently hiring an experienced Bodily Injury Telephone Adjuster. The ideal candidate will be based in one of the following Pacific time zone states:
California, Nevada, Oregon, Arizona, and possess experience in handling homeowner, commercial, or auto liability claims. Candidates must be able to work 8 am–5 pm Pacific time zone hours. Litigation experience may be necessary for this role. The ideal candidate will possess strong analytical skills, excellent attention to detail, and the ability to effectively manage and negotiate claims. Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents.

Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

• Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
• Supervisory Responsibilities:
• This job does not have supervisory duties.

• 2+ years of experience handling attorney‑represented bodily injury claims.
• Experience managing nonstandard auto insurance claims.
• Familiarity with California‑specific claims handling practices and regulations.

• Ability to obtain and maintain adjuster licenses as required.

• Customer service orientation.
• Strong verbal and written communication skills.
• Strong time management skills from a global case management and pending perspective (vs. transactional).
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook.

Base compensation offered for this role is:

• Auto Analyst III: $50,000 - $65,300
• Auto Consultant I: $50,000 - $74,120
• Auto Cons II: $56,000 - $82,500
• Auto Sr Cons I: $68,500 - $104,100

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.