Senior Commercial Lines Account Manager

Job Overview and Requirements

As a Senior
Account Manager
, you are responsible for the day-to-day servicing of large and complex commercial lines clients, maintenance of exceptional customer relations, and act as a generalist within our industries. You are a diligent team player who demonstrates a deep understanding of the issues and market trends related to our industries. You proactively identify areas of improvement and offer potential solutions to streamline the effectiveness of our service department.

• Manage and retain existing book of business made of large and complex clients.
• Review and process bill renewals, new policies, and policy changes.
• Thoroughly review all commercial insurance policies for their accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company.
• Handle coverage questions, research, and resolve problems.
• Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures.
• Manage the process of renewal submissions for marketing including application(s), necessary exhibit(s), narrative(s), collection of loss runs and answers to underwriting questions.
• Acquire and disseminate new or reminder market information to leadership or the Service team.
• Identify areas of improvement and offer potential solutions to streamline effectiveness of the Service team.
• Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies.
• Perform other duties as may be required or assigned.

• A valid resident Property & Casualty insurance license is required
• Proficiency in the use of Microsoft Office Suite
• Knowledge of, or the ability to learn, AMS
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• Knowledge of insurance coverages and an ability to communicate this clearly to clients and underwriters.
• Knowledge of insurance regulations, industry standards, and compliance best practices.
• Understanding of commercial insurance underwriting, coverage & rate analysis.
• Ability to multitask and juggle several responsibilities simultaneously while meeting deadlines.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work in a team environment, with a positive attitude, and willingness to help others.
• Able to work under pressure and time constraints in a fast-paced environment

• Bachelor's degree in a business-related program or equivalent experience in the insurance industry
• 4 years’ experience in full‑cycle commercial lines property & casualty Account Management preferred

• Salary: $80,000-$100,000 per year
• Health insurance, vision, dental, life insurance, and short‑term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost‑sharing for families.
• 401K with employer matching.
• Hybrid or remote work environment after successful completion of training.
• PTO and paid holidays to support work‑life balance. PTO is based on experience and expected to increase overtime.
• A casual office environment with a dedicated and professional team

About Sovereign Insurance Group
Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeast PA to a multi‑state organization, we are poised to continue our expansion.
We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party’s interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.