Associate Claims Specialist - Commercial Claims No Fault Adjuster

Associate Claims Specialist – Commercial Claims No Fault Adjuster

Liberty Mutual Insurance is seeking an Associate Claims Specialist to work in a hybrid setting that blends remote and in‑person collaboration. The role focuses on thorough investigations, liability and compensability decisions, loss evaluation, settlement negotiations, and claims inventory management for commercial property, casualty, and disability accounts.

Base Salary: $50,000.00 /yr – $94,000.00 /yr (actual pay depends on skills and experience; discuss with recruiter).

The Associate Claims Specialist conducts investigations of new claims, reviews first reports and supporting materials, determines appropriate points of contact, establishes action plans, evaluates loss and liability, negotiates settlements, confirms coverage, and uses loss management techniques such as Immediate Contact Plans and L9 checks. The position includes comprehensive training, mentorship, and on‑the‑job experience. Remote work is available; if within 50 miles of a GRS claims Hub, the candidate must visit the office twice a month.

• Investigate new claims by reviewing first reports of loss and supporting documents, identify primary contacts, gather necessary information, and post files accordingly.
• Develop action plans based on case facts, best practices, protocols, jurisdictional requirements, and available resources.
• Manage a portfolio of property/casualty and disability claims (e.g., workers’ compensation, general liability, commercial automobile, property, group benefits), evaluate compensability and liabilities, and negotiate settlements within defined limits.
• Create accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirm or deny coverage based on investigation facts and advise policyholders on appropriate next steps.
• Apply loss management techniques such as Immediate Contact Plans, L9 checks, Disability Management, open‑end releases, and first‑call settlements.
• Maintain files and provide comprehensive reports as required.

• Effective interpersonal, analytical, and negotiation skills.
• Clarity in providing information with appropriate detail.
• Ability to build and maintain professional relationships.
• Previous success in a customer service or retail environment preferred.
• Analytical background from a bachelor’s degree or equivalent work experience.
• Knowledge of legal liability, insurance coverage, and medical terminology is helpful but not mandatory.
• State licensing may be required in some locations.

Liberty Mutual strives to create a workplace where everyone feels valued, supported, and able to thrive. We welcome diverse perspectives, embed inclusion in our culture, and offer comprehensive benefits, flexibility, and professional development opportunities. For more on our benefits, visit

The salary for this role reflects market competitive value across the nation and is based on skills, experience, education, certifications, and location. Career progression and compensation plans, including commission or bonus earnings, may also apply based on the compensation plan for the role.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Referrals increase your chances of interviewing by 2×. This position is full‑time and located in the greater Phoenix area.