Auto Claims Specialist II

Auto Claims Specialist II

Fortune 150‑year insurer Zurich North America is hiring a Litigation Claims Specialist to join our Auto Bodily Injury Team. The role focuses on managing commercial line auto claims of low to moderate complexity and exposure within specific authority limits, including auto property damage, injury, uninsured and underinsured motorist claims. The position requires moderate supervision and adherence to established claims‑handling protocols, delivering efficient, customer‑focused service.

Under moderate supervision, the Auto Litigation Claims Specialist II will:

• Manage commercial line auto claims of low to moderate complexity and exposure within specific authority limits.
• Handle auto property damage, injury, uninsured and underinsured motorist claims both litigated and non‑litigated.
• Adhere to established claims‑handling protocols, delivering efficient, customer‑focused service.

• Bachelor’s Degree with 3+ years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 3+ years of experience in Claims or Insurance OR
• Completion of the Zurich Claims Training Program with 3+ years of experience in Claims or Insurance OR
• High School Diploma (or equivalent) with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

• 3–5 years’ experience handling commercial auto litigated claims
• Experience managing bodily injury and litigated claims
• Familiarity with uninsured and underinsured motorist coverage
• Strong verbal and written communication skills
• Proven analytical, critical thinking, and problem‑solving abilities
• Effective time management, prioritization, and multi‑tasking skills
• Experience working collaboratively within a team and building cross‑functional relationships
• Proficiency in explaining complex financial and/or actuarial concepts
• Ability to assess scope and exposure for moderately complex claims
• Understanding of the reserving process for indemnity and expense to analyze potential claim exposure
• Skill in developing and executing negotiation strategies for claim resolution

Salary range: $58,700.00 – $96,200.00, plus a short‑term incentive bonus of 10%. We follow local laws to ensure fair compensation and offer competitive pay and comprehensive benefits for employees and their families.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

• Atlanta, GA
• Addison, TX
• Omaha, NE
• Overland Park, KS
• Schaumburg, IL
• Gold River, CA

Hybrid remote model: employees can work flexibly from their preferred location while fostering meaningful in‑person connections and collaborative opportunities. Occasional in‑office attendance may be required.

Full Time
Employment Sponsorship Offered:
No

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.