Desktop Claims Adjuster

Remote working - with monthly travel required to our Claims Operations Office in Sheffield.

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them.

We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last six consecutive years

Sound good? Read on to find out more about joining our team…

Reporting to the Home Claims Team Manager you will be working alongside a dedicated team of Senior Claims Handlers where you will play a vital role in ensuring our customer claims are handled fair and efficiently.

• As a Desktop Claims Adjuster, you will be responsible for managing and resolving a combination of complex and high value claims related to home damage or loss.
• You will facilitiate the delivery of our claims philosophy and standards by proactively managing your claims caseload from cradle to grave. Taking ownership and responsibility for the customer journey and claim outcome by delivering world class service to our customers and making sound technical claim decisions.
• With the ability to manage a full case load independently from both a technical and customer perspective, you will be responsible for:
  Investigating Claims, gathering all the necessary information related to the claim, including the cause of damage or loss, the extent of the damage, and the value of the loss.
• Evaluating Coverage to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage.
• Assessing Damages to evaluate the value of the damages or loss, which may involve working with contractors to determine repair costs or replacement value or being able to scope at desktop for reinstatement.
• Negotiating Settlements, working with the claimant to negotiate a…