Liability Claims Specialist

Posted Friday, January 9, 2026 at 5:00 AM

Location: Van Wert, OH ;
Dublin, OH;
Alpharetta, GA;
Waltham, MA;
Irving, TX
Work Model: Hybrid or Remote based on location
Position type: Full time - salary

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!

By joining our growing Claims team as a Liability Claims Specialist
, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.

• Manage an assigned volume of casualty claims within Personal and Commercial underwriting verticals
• Investigate, evaluate, negotiate, and settle assigned claims within authority limits
• Develop and follow strategic action plans throughout the life of each file
• Provide proactive hospitality by setting expectations, building rapport, and responding to requests in a timely manner
• Build relationships and communicate effectively with agency partners, internal and external stakeholders
• Conduct thorough and proactive liability claim investigations including the use of ISO
• Implements proper recognition, investigation, referral and communication regarding subrogation
• Set accurate initial reserves promptly and review them regularly in the context of probable exposure
• Manage liability files through swift resolution of exposures that warrant settlement
• Detects and mitigates fraud when investigating claims
• Maintain appropriate consideration of file expenses and utilizes approved suppliers
• Manage paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the file
• Monitor and collaborate with defense counsel on litigation strategy and development through the litigation process
• Assists team development with subject matter expertise learning, and onboarding assistance
• Complete training as assigned
• Handle special projects as assigned

• Ability to obtain and maintain all required state Department of Insurance adjusting licenses and CE’s within 90 days of employment
• Bachelor’s degree and two years of related experience
• Or Associates degree and three years of related experience
• Or four years of related experience
• Travel as needed
• Ability to investigate and evaluate liability claims in accordance with our Best Practices
• Strong analytical and decision-making skills
• Ability to evaluate damages and negotiate fair settlements
• Ability to work independently and in a team environment
• Positively contributes to Team NPS results
• Ability to reach key performance metrics
• Properly utilizes diary & mail system to manage timeliness of needed activity
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
• Strong understanding of industry verticals such as transportation, construction, manufacturing, real estate, and small business
• Understands and utilizes various resources including technology and tools
• Ability to understand Central Insurance’s policies and processes

• CPCU, SCLA or AIC designations
• Claims experience in both Personal Lines and Commercial Lines
• Working knowledge of contracts and risk transfer concepts

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization
Central will…