Commercial Lines Account Manager; Remote: Arizona, California, Nevada, Oregon, Washington

Commercial Lines Account Manager (Remote: Arizona, California, Nevada, Oregon, Washington)

Insurance Office of America is seeking an experienced Commercial Lines Account Manager to oversee a book of business, ensuring account retention and supporting new business opportunities. The position is fully remote for residents of Arizona, California, Nevada, Oregon, and Washington, with occasional on‑site presence within a 50‑mile radius of a branch if business requires.

Location & Work Arrangement
- Fully Remote for AZ, CA, NV, OR, WA residents
- Hybrid Preferred: 1‑2 days in office at the Tucson, AZ office, once available

Book Focus
- General and Contractor lines

About the Role
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, championing IOA values.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute phone screen.
• Online assessments.
• Interview(s).

Salary Range
Expected pay range: $75,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Finance and Sales

Industry: Insurance