Personal Lines Account Manager

Personal Lines Account Manager – Northshore, MA

Join a well-established insurance organization experiencing steady growth. This is an ideal opportunity for candidates looking to develop their insurance expertise in a collaborative environment known for its culture of kindness, accountability, and low turnover.

• Competitive annual salary - $55-65k
• Health insurance
• 401(k) with company match
• Paid time off
• Supportive, team-driven workplace culture

• Minimum 3 years of insurance experience
• Demonstrated experience servicing personal insurance accounts
• Familiarity with agency workflows and insurance carrier interactions
• Strong organizational skills and attention to detail
• Client-focused mindset with clear, professional communication
• Experience using AMS
  360 (strongly preferred)
• Insurance license not required at hire; willingness to obtain is encouraged
• Bilingual (Spanish or Portuguese)

• Service and manage an assigned book of personal insurance accounts
• Act as the main point of contact for client inquiries, endorsements, policy changes, and coverage questions
• Process policy changes, certificates, audits, cancellations, and reinstatements as needed
• Review insurance policies for accuracy, coverage consistency, and compliance
• Work closely with internal service support staff for efficient back-office processing
• Communicate with insurance carriers to address policy issues and service requests
• Maintain accurate and detailed client records using AMS
  360
• Collaborate with team members to ensure seamless workflows and accountability
• Deliver a professional, responsive client experience aligned with service standards

This position offers a hybrid schedule: 4 days in office 9:00 am to 5:00 pm, with 1 work from home day. If you are organized, service-oriented, and eager to join a respectful, growing team, this could be the right fit for you. Click "apply" now!