Loss Claims Handler

Position: Total Loss Claims Handler
Do you have an eye for detail, strong negotiation skills, and a passion for helping people through tough situations? We’re looking for a Total Loss Claims Adjuster to join our clients fast-paced, supportive team and make a real impact for their customers.

Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.

Key Responsibilities:

* Assess and process motor insurance claims where vehicles are deemed beyond economical repair. This includes evaluating damage, determining repair costs, liaising with motor engineers, and negotiating settlements with third-party insurers.

* Identify and quantify losses such as vehicle repairs, replacement vehicle costs, recovery, storage, and loss of earnings. Proactively pursue recoveries from third parties, insurers, or agents to recoup customer-incurred expenses.

* Conduct in-depth investigations by gathering relevant information, reviewing documentation, interviewing involved parties, and interpreting policy terms to establish indemnity.

* Act as the primary point of contact for policyholders, offering expert advice on the claims process, providing regular updates, and ensuring a seamless customer experience throughout the claim lifecycle.

* Lead negotiations with third-party insurers and agents to secure favourable settlements, enhance recovery success, and reduce claim durations.

* Maintain comprehensive and up-to-date records of all recovery efforts, including correspondence, negotiations, and financial transactions.

* Ensure all claims handling adheres to legal standards, industry regulations, and company quality benchmarks, promoting fair outcomes and exceptional service delivery.

* Deliver high-quality, accurate interactions with stakeholders, consistently upholding the professional standards of the business.

Previous

Skills & Experience:

* Minimum of 3 years of experience within motor claims total loss or recoveries - commercial or personal.

* Ability to deal with delegated authority and client philosophies.

* Curious and motivated by problem solving and questioning the status quo.

* Desire to engage in learning opportunities and continuous professional development.

* Willingness to travel for client and claims needs.

In return the successful candidate will receive:

* A generous and competitive annual salary.

* Substantial health-insurance package.

* Pension plan with employer contributions.

* Industry Qualifications paid for (after a qualifying period).

* 26 days holiday + bank holidays.

* All the technology you require to allow to work from home effectively and comfortably