Sr Property Field Adjuster - Madison, WI

Sr Property Field Adjuster – Madison, WI

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For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims department is currently seeking Senior Outside Property Adjusters for the Wisconsin territory of Madison. This is a remote full‑time/exempt role with field investigations.

Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including geography, regulations, and the law as it pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate;

and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.

• Handle personal property claims requiring outside field investigations and/or inspections
• Use a company claims office location as base operations or work from home
• Handle business interruption (BI) features in conjunction with BI specialists
• Work within specific limits and authority on assignments of moderate technical complexity
• Possess functional knowledge and skills reflective of a fully competent practitioner
• Identify possibly suspicious claims
• Investigate, analyse, evaluate and negotiate personal claims of minimal to moderate complexity
• May handle low‑complexity commercial claims
• Be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation while maintaining a high level of productivity, confidentiality and customer service
• Implement and coordinate effective management techniques to mitigate loss and expense payments
• Have moderate settlement and reserving authority levels

• 2+ years of experience adjusting claims
• Preferred experience with Xactimate estimating software
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
• Must have a valid driver’s license
• Dedicated to meeting the expectations and requirements of internal and external customers
• Make decisions in an informed, confident and timely manner
• Maintain constructive working relationships despite differing perspectives
• Strong organisational and time‑management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrate ability to win concessions without damaging relationships
• Demonstrate strong written and verbal communication skills
• Promote and facilitate free and open communication
• Understand applicable statutes, regulations and case law
• Think critically and anticipate, recognise, identify and develop solutions to problems in a timely manner
• Easily adapt to new or changing situations, requirements or priorities
• Cultivate an environment of teamwork and collaboration
• Operate with latitude for un‑reviewed action or decision
• Computer experience (MS Office, Excel, Word, etc.)
• Proficient using claims systems (CSS, PMS, etc.)
• Use a personal computer and other standard office equipment
• Travel as necessary
• Sit and/or stand for extended periods
• Operate a motor vehicle 4‑5 hours per day and manage vehicle access multiple times daily
• Load and unload equipment and supplies weighing up to 30 pounds as needed for field work
• Bend, walk and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
• Use a ladder safely to inspect roofs and maintain balance while on roofs
• Perform field work in adverse weather

• Medical, dental, vision, life, and disability insurance
• 401(k) with a company match
• Tuition reimbursement
• PTO
• Company‑paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness…