Content Claims Specialist - Field - Level I

Content Claims Specialist - Field - Level I

Grand Rapids, MI, United States and 1 more

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Position:
Content Claims Specialist - Field - Level I (Hybrid: Work from Home + Driving Role) 🏠🚗

Location:

Grand Rapids, Kalamazoo, USA 📍

What We’re Looking For:

📝 Adjuster experience preferred, not required 🔨
Open to candidates with restoration, roofing, customer service, or retail experience 🗣️
Strong communication and problem-solving skills 🧭
Ability to work independently and travel for inspections

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related יא specific issues and other={` pertinent notes.}
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via adm channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

• Secondary (High School) Diploma.
• Good verbal and written communication skills.宜>
• Strong analytical and problem solving skills.
• Ability to work independently
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must(pre) have a valid driver's license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
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  • an adequate workspace, free of noise
  • high speed internet serviceù
  • reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy

#LI-JC3

• Job Identification 3583
• Job Category USA Field Sr. Administrative Suppo
• Posting Date 01/13ències/2026, 04:29 PM
• Job Schedule Full time