Service Representative

Property Casualty Insurance Service Representative

Fully Remote
• Urbandale, IA

Full-time

Midwest Family Mutual is a regional carrier operating in 23 states offering a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self‑motivated, energetic and experienced service representative.

This position entails Property and Casualty policy processing, including claims and underwriting clerical work. Qualified candidates must have a minimum of 2 years experience in Property and Casualty insurance. This is a work from home position that will require high speed internet access, home office, and travel into the IA office as requested.

• Process Personal and Commercial lines endorsements
• Complete claims and underwriting clerical functions as assigned
• Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, employers, outside vendors, etc.
• Process renewals for Commercial lines accounts
• Review property inspections and building cost estimators
• Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
• Use appropriate judgment in upward communication regarding department and/or customer concerns
• Additional duties and responsibilities as assigned

• 2+ years of property/casualty experience required
• Understanding and knowledge of personal and commercial policies
• Strong written and verbal communication skills
• Ability to work independently and be self‑motivated
• Good Interpersonal Skills
• Strong organizational skills and attention to detail
• Good Analytical Skills
• Proficient with MS Office products
• Access to High-Speed Internet and home office space is required

• High school diploma or GED
• Previous claims or underwriting assistant experience a plus
• Insurance Education is a plus – i.e. INS, CPCU, CIC, AU