Senior Account Associate- Remote; SBU
San Dimas, Los Angeles County, California, 91773, USA
Listed on 2026-01-16
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Insurance
Senior Account Associate - Commercial Lines
Work Mode:
Remote (Mountain and Pacific Time Zones Only)
Location/Supporting:
San Diego, CA | Book Focus:
General Book / Select Business
About the Role:
Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small‑sized accounts or those with the least complex needs.
- Team Leadership:
Assist in directing day‑to‑day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. - Policy Management:
Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. - Task Processing:
Handle policy endorsements, audits, cancellations, reinst والتن, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, , certificates, binders, billing inaccuracies, and Agent of Record letters. - New and Renewal Business Support:
Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. - Contract Review:
Assist in reviewing contracts to ensure proper coverages are included. - Accounts Receivable:
Monitor reports and take action fich delinquent accounts, collecting outstanding balances. - System Maintenance:
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. - Activity Monitoring:
Monitor and maintain activity/suspense to ensure timely completion. - Communication:
Maintain frequent, transparent communication with the account team regarding workload status and any issues. - Service Excellence:
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. - Policy Compliance:
Stay updated on company policies and procedures. - Continuous Improvement:
Seek and adopt best practices to improve individual and team performance. - Champion IOA Values:
Demonstrate integrity and leadership.
- 3+ years of customer service experienceýas insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Required active licensing, professional designation (CISR) preferred.
- Strong analytical, problem‑solving, and decision‑making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent). 좀
What We Offer 10
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The expected pay range for this position is $43,000–$60,000 annually, depending on experience, relevant skills, and geographic location.
28 29 Seniority Level,Employment Type
, Job Function 30
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- Seniority Level: Mid‑Senior level 32
- Employment Type:
Full‑time 33 - Job Function:
Sales and Business Development 34 - Industries:
Insurance 35
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment
Verified > все employees.
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