Client Relationship Manager

Client Relationship Manager – The Hartford

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create a culture where our employees can thrive.

• Manage a defined book of business consisting of Regional Account (500-4,999 lives) customers, responsible for retaining and growing your book.
• Proactively support your clients through stewardship meetings and various interactions based on each customer’s needs.
• Develop and execute comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer needs.
• Make recommendations for changes where appropriate; keep abreast of client’s changing benefits/HR needs and corporate landscape; identify and coordinate annual enrollment activity/communication requirements.
• Actively support Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.
• Partner with the Regional Account Executive to educate and develop relationships with brokers and their staff.
• Drive the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
• Act as the primary liaison between customer, producer, and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
• Identify opportunities for process improvement for the benefit of individual customers and the broader customer base, and act as appropriate.
• Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to producers and customers.

• Minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management preferred.
• 4-year college degree preferred or equivalent work experience.
• Must reside within the Florida market to be considered.
• Capabilities:
  Ability to facilitate meetings and/or present to groups of varying sizes; proficient in MS Office (Outlook, Word, Excel, PowerPoint); excellent verbal and written communication; highly organized, detail oriented, able to manage multiple priorities at once; ability to build rapport and develop/maintain strong relationships with internal/external partners; ability to work independently.
• Ability to travel approximately 20%.
• Demonstrates good leadership skills.
• As a condition of your employment, you must obtain and maintain the Group Life & Health license including Continuing Education requirements.

The role can have a Hybrid or Remote work arrangement, with the expectation of working 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The annualized base pay range for this role is: $74,400 – $111,600. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age