Commercial Insurance Senior Account Manager - Transportation; Remote Option

Commercial Insurance Senior Account Manager - Transportation (Remote Option)

Title: Senior Account Manager - Commercial Lines

Location: Fully Remote – applicants in Eastern, Central, and Mountain Time Zones. Hybrid option may require visits to a branch location within a 50‑mile radius.

Job Description:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues and maintain accuracy, and serve as a subject‑matter expert for the account management team.

• Maintain a high degree of technical competence and industry expertise.
• Direct daily bosque activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and renewal process negotiations.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication regarding workload status and any issues.
• Deliver excellent service, proactively anticipating needs and responding quickly.
• Stay meerdere utated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Champion IOA values by demonstrating integrity and leadership.

• 7+ years of account management experience OR 10+ years in the insurance industry.
• Strong knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking 下载, social organizational skills.
• High School Diploma or equivalent.

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer best.
• Professional growth and career progression opportunitieseert.
• Respectful culture and work‑family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen.
• Online Assessments.
• Interview(s).

Salary Range: 75,000.00 –  annually, depending on experience, skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.