CL Senior Portfolio Underwriter

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Small Commercial Underwriting department is seeking a Senior Portfolio Underwriter to join the team.

This is a Full-time, Exempt role. This position is eligible for a hybrid or a fully remote work arrangement.

Small Commercial Sr. Portfolio Underwriters are responsible for the underwriting, retaining, and servicing of renewal accounts handled by our Small Commercial business unit.

During the course of executing on this responsibility, the Senior Portfolio Underwriter is expected to partner with production underwriters and field leadership. They will investigate and promote franchise value opportunities including but not limited to cross sell and up sell for renewal accounts handled; engage in producer management of assigned agency plant as necessary and appropriate; and act as the owner of individual renewal portfolio profit and loss performance.

The Senior Portfolio Underwriter will work closely with their Underwriting Technician partner to ensure all policies are underwritten in the most efficient and effective manner while meeting service standards and performance goals.

• Underwrite and manage Commercial Lines renewal business for respective agency assignments including individually underwriting and servicing the non-bypass accounts in their assigned portfolio.
• Responsible for adequately pricing exposures, in line with Retention and New Money objectives, contributing to target profit and loss metrics for assigned portfolio.
• Contributes to portfolio mix in accordance with corporate mix targets.
• Handles endorsements that fall outside of the endorsement authority letter of Rating or Renewal UTs.
• Handles cancellations that fall outside of the scope of Renewal UTs.
• Effectively delivers renewal quotes at appropriate threshold in a professional manner, including quote proposals, cross sells, upsells, and segment expertise awareness as appropriate.
• Provide product knowledge transfer to agents so they can effectively sell Hanover as the go to market for their customers.
• Actively interacts with internal and external customers to enhance the business relationship and improve retention ratios.
• Effectively presents a clear and consistent underwriting appetite to our production force.
• Operates within the scope of assigned authority statement.
• Coordinate with relevant colleagues to effectively manage renewal activities and retention on accounts handled.
• Involved in agency management strategies, reviews and results reporting, profiling, tactics and activities, and staff meetings, as appropriate.
• Participate in field visits and/or territorial marketing events to enhance the corporate/local strategy and agency relationship as appropriate.
• Coordinate with New Business UWs and SCSMs to present a united front on account/agency strategies and decisions

• Loss Ratio/Profitability
• Renewal Retention (based on premium retention results
• Quality of referrals and file reviews/audits
• New Money and Rate
• Upsell/Cross-sell results
• Service Level metrics

• Bachelor’s degree preferred and 3+ years of renewal underwriting experience including proven results in production, service and quality metrics
• Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on multi-line accounts up to $100,000 premium size (and higher)
• Underwriting systems knowledge to document and underwrite accounts within workflow expectations
• Demonstrating strong relationship building, teamwork and collaboration skills with both internal and external partners
• Knowledge of competition and current marketplace; apply to all aspects of performing the role
• Must understand Small CL goals and strategies (often changing) and execute on them effectively and have a positive track record of achievement

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