Senior Claims Specialist - Construction Defect - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Crum & Forster is looking for a Sr. Claims Specialist who enjoys being a key part of a dynamic team. As a Sr. Claims Specialist, you will manage an assigned pending of Construction Defect claims. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to assigned Manager, Director or Vice President, as determined by business needs.

This role is open to be filled at the Claims Specialist or Senior level role, depending on the skills and experience of the candidate.

What you will do for C&F:

• Receive claim assignments, verify and determine applicability of coverage.
• Ability to not only interpret complex coverage issues, but possess the ability to write appropriate reservation of rights and declination of coverage letters.
• Determine the method and extent of investigation for each claim as required by company Best Practices.
• Review and manage claim files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve, and maintain a timely diary for each claim.
• Evaluate and adjust claims within the adjuster’s authority level.
• Report directly on technical matters to supervisor or management.
• Evaluate and manage litigated claims, determine future course of handling and proper method of disposition.
• Consult with the assigned Manager, Director or Coverage unit on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assess risk transfer potential and development of information required to successfully address tender issues.
• Assess recovery potential and development of information required to successfully pursue recovery.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.

What you will bring to C&F:

• Minimum of three years Construction Defect claims or similar legal experience.
• College degree is required or equivalent experience.
• An insurance designation and/or insurance related courses are a plus.
• Obtain and maintain required state licenses.
• Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Travel occasionally required.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and…