Content Claims Specialist - Field - Level I

Crawford & Company

Location:

Rhode Island, USA

• Adjuster experience preferred, not required.
• Open to candidates with restoration, roofing, customer service, or retail experience.
• Strong communication and problem‑solving skills.
• Ability to work independently and travel for inspections.
• Secondary (High School) Diploma.
• College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently.
• Strong computer skills (MS Office/Outlook/Excel, etc).
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver’s license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
  • An adequate workspace, free of noise.
  • High speed internet service.
  • Reliable personal vehicle and valid driver’s license.
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
• Overnight travel required.

• Communicate with adjusters/policyholders and industry vendors to explain the role of Content Claims Specialists.
• Complete physical inventory of the contents impacted by the covered loss and apply the appropriate methodology.
• Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and performance standards and SLA requirements.
• Work with the Field Support Department to organize resources required for completing the data entry and assessment of damaged/destroyed total loss contents.
• Independently manage claim load to promote timely turnaround/closures of all claims.
• Maintain claim related notes in the company’s claims system and record detailed work/time logs daily.
• Ensure timely and accurate completion/pricing of all outstanding items and follow pricing standards.
• Maintain professional and technical knowledge through continuing education.
• Promote the company brand, image and reputation in a professional and positive manner.
• Uphold the company code of business conduct at all times.
• Participate in special projects or perform duties in other areas as requested.