Major Loss Technical Claims Manager; Desktop

Major & Complex Loss Technical Claims Adjuster (Desk-Based)

100% Remote Working

We are seeking an experienced Major & Complex Loss Technical Desk-Based Claims Adjuster to handle high-value, complex claims, including escape of oil and other major losses. This is a busy role with broad responsibilities, requiring technical expertise, strong judgment, and excellent client management skills from the comfort of your own home.

• Handle claims in line with company requirements and the demanding service standards of MCL clients.
• Ensure key performance indicator targets are achieved and maintained.
• Actively progress and control all cases.
• Understand and implement Company and client-specific procedures effectively.
• Ensure technical accuracy and produce high-quality reports.
• Build and maintain effective relationships with clients, brokers, and policyholders.

• Apply detailed knowledge of domestic and commercial claims, processes, and policy terms.
• Diagnose building defects accurately and identify appropriate remedial actions.
• Demonstrate knowledge of SME claims and contents claims handling.
• Oversee restoration procedures following fire, flood, or similar incidents.
• Direct investigations and apply advanced negotiation skills to achieve settlements.
• Apply legal principles to subrogation and achieve successful recoveries.
• Identify alternative mechanisms for settling claims and manage indemnity costs.
• Provide in-depth expert advice to customers, clients, and other loss adjusters.
• Conduct investigative interviews and ensure all correspondence meets service standards.
• Accurately record information in databases and adapt to changing departmental requirements.

• 10+ years’ experience within an adjusting company or insurer, including major losses.
• Proven track record in property claims.
• Ability to work under pressure in a fast-paced and changing environment.
• Dependability, persistence, and a flexible, adaptable approach.
• Minimum 2 years’ experience in property claims management.
• Experience reviewing scopes of work, identifying errors or omissions, and adding value in claims reserving and movements.
• Effective communication skills and ability to deliver outcomes efficiently.

For extra information please contact Glen Parker on