Junior Claims Handler

Job Description

Job Title:

Junior Claims Handler

Location:

Remote Working

Type:
Permanent (Full Time 37.5 hours per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individual will reside in the UK and have Right to Work in the UK.

We have a fantastic new job opportunity for an individual who has strong insurance understanding.

If you like the idea of a role where you can develop breadth and depth of technical insurance wordings along with your London Market Insurance knowledge, in a variety of different business situations, then this could be just the role for you.

An Junior Claims Handler works under the direction of a Team Manager, performing a range of technical checks and processes a variety of insurance documentation for different customers and classes of business.

All work processed must meet agreed service levels in respect of quality and turnaround times.

Training will be provided for all insurance documentation / systems required to perform the role.

• Conducts technical checks on insurance documentation to ensure accuracy, able to notice discrepancies or errors within the documentation. This includes using specific IT based systems to support the technical adjusting process with some supervision/referral where applicable
• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of own workload working within an agreed handling authority
• Input details into the database to initiate settlement / updates
• Complete accurate reporting associated to the claims being processed / adjusted
• Supports team members and customers with complex technical issues
• Provides training to team members and new recruits
• Supports and inputs to innovation and process improvement projects
• Reviewing / validating insurance documentation.

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements
• You will need to have a good understanding of insurance wordings

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.

We aspire to be recognised for our innovative and modern thinking approach.

Find out more:
Our Culture

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