Desktop Claims Handler​/Adjuster

An experienced Desk Adjuster is required to join a reputable long established Claims Management organisation and newly established Loss Adjusting Practice due to growth and expansion which will be an exciting time to join.

• It is a fully remote working role with the requirement to attend their Head office on a quarterly basis for meetings/get-togethers, travel will be paid for and arranged.
• Working with both predominantly Domestic and some Commercial Properties (although this will increase due to new clients coming on board).
• You will be working with dedicated Insurers or Policyholders to manage their Property Damage claims through to settlement including repair stage where you will utilise your technical knowledge by building scopes from evidence gathered such as photos, videos and agree cash settlements.

Key responsibilities:

• Manage your own portfolio of claims cradle to grave including managing the repair stage
• Liaise with Insurers, Policyholders, Contractors, Third Parties, Surveyors and all relevant parties as required via email and telephone
• Gather evidence to determine liability
• Build scopes/schedule of works from Photos/Videos
• Assist in the negotiation and settlement of the claims
• Deal with all general perils including, fire, flood, escape of water, storm, impact etc.

About you:

• Experienced in managing your own portfolio of Property Claims (all general perils)
• Be able to scope works from property damage evidence
• The ability to manage all relevant parties throughout the repair stage
• Experienced in liaising with policyholders arranging alternative accommodation as and when required
• Exceptional communication skills, being able to work with people at all levels whilst building rapport and good customer/client relationships
• The ability to work in a pressured environment whilst staying calm and offering reassurance, showing empathy when dealing with difficult situations
• A background working in Insurance Claims, contracting, housing or maintenance environment
• Be able to prioritise and manage your own workload
• Good IT systems experience including Excel and Word
• Be comfortable, confident and have the ability to work fully remote
• Industry qualifications would be advantageous such as BDMA, Cert CILA